FAQ

SIZE & RETURN

No.1
Q: How do your t-shirts fit? Are they made big?
A: Each product page mention the cut of the t-shirt. Some are made smaller and some are larger. It is very important to trust this mention and the size chart to precisely get what you want.
No.2
Q: How do I choose the right size?
A: After the pictures of the products there's a size chart. Take a piece that you like from your wardrobe. Measure it flat in front of you and compare with our chart. That's it! 
No.3
Q: I chose the wrong size. Can I return the item?
A: Yes you can, but you will need to pay the return shipping cost to resend your package. Upon receival, we will provide you a credit code equal to the item price and you can redo the purchase in the correct size. 
No.4
Q: My garment has a defect. What do I do?
A: We guarantee the quality of our clothes. Send us a picture of the defect to service@mapetiteportee.com
We will follow up on the issue as quickly as possible to resolve the situation.
No.5
Q: I would like a personalized garment. Is it possible?
A: Only clothes that you find with the keyword "personalized" in the title can be.
No.6
Q: Will (X) item be available again?
A: Please send restock requests to service@mapetiteportee.com. We will keep you informed.
EXPEDITION
No.7
Q: When will my order arrive?
A: In order to avoid waste, all of our products are printed to order and we need some lead time for printing. Our products are typically mailed 7-10 business days from the date of purchase.
Pre-orders, on the other hand, require 3 to 4 weeks of production.
In all cases, processing time will be included in each product page. 
** In order not to overload us, please do not contact us before the end of the delivery delay**
No.8
Q: What are the shipping costs and delay?
A: Shipping is free for purchases over $ 100. Below this amount, the price of delivery is $ 10 for Quebec and Ontario, and a little more for the rest of Canada. Orders are Express with a tracking number.

OTHER

No.9
Q: Can I have a promo code?
A: Our store rarely offers coupon codes because our prices are fair (based on material, printing and labor). Occasionally, coupon codes are advertised on our social networks.
No.10
Q: I can't find the answer to my question here ...
A: Please write to us at service@mapetiteportee.com and we will usually get back to you within 24 hours.